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Cancellation Survey

We're sorry to see you go!

Please help us learn more about why you decided to cancel your account. Your responses will be kept confidential and will not be shared with any other party.

Help us learn and grow to serve better.

Start

Question 1 of 5

Overall, how satisfied were you with your account?

A

Very Satisfied

B

Somewhat Satisfied

C

Neutral

D

Unsatisfied

E

Very Unsatisfied

Question 2 of 5

What was the primary reason for canceling your account? 

A

This is temporary! I'll be back.

B

I no longer needed it.

C

Don't have the funds at this time.

D

It didn't meet my needs.

E

I found an alternative.

F

Quality was less than expected.

G

Ease of use was less than expected.

H

Access to the service was less than expected.

I

Customer service was less than expected.

J

Other

Question 3 of 5

Would you use our product in the future? 

A

Definitely

B

Probably

C

Not Sure

D

Probably Not

E

Definitely Not

Question 4 of 5

Would you recommend us to a friend or colleague?

A

Definitely

B

Probably

C

Not Sure

D

Probably Not

E

Definitely Not

Question 5 of 5

What could we do to improve?

Confirm and Submit